• 02:13 🌡️ The new Zline Dual Fuel Oven reached the correct temperature and preheated successfully.
• 03:26 🛠️ The one-year-old Zline 36-inch dual fuel oven had a manufacturing defect in the door that caused problems with heating and burning out the bottom element.
• 06:47 📅 Zline offers a one-year warranty from the date of purchase, highlighting the importance of checking warranties when buying appliances.
• 11:32 🌐 Zline appliances receive mixed online reviews, emphasizing the challenge of making informed decisions based on consumer feedback.
• 15:47 🤝 Despite being out of warranty, Zline promptly addressed the issue, recognized the manufacturing defect, and decided to replace the oven at their expense.
• 17:34 🚚 Zline’s customer service, including quick responses, linking cases, and paying for shipping, was exemplary, reflecting positively on the company.
• 19:52 🔄 Zline provided a seamless process for the oven replacement, instructing on packaging, labeling, and coordinating with FedEx for easy handling.
• 22:54 🌈 The Zline vent hood and microwave drawer received positive mentions for functionality, design, and space-saving aspects.
• 25:12 💰 Zline’s appliances are described as “attainable luxury,” offering quality at a more affordable price compared to other brands. (Brandy – They are really nice.)
• 26:06 🏡 The challenges of remodeling projects and out excitement and satisfaction when the project was DONE.

Did Zline Stick Behind Their Product?

OK everyone. I want to make this post a little longer because I know an oven is a big purchase. I want to tell you about our experience when things didn’t go well with our Zline range and to answer the question of did they come through when we needed them most.

Unveiling the Zline Dual Fuel Range: A Customer Service Odyssey

A Kitchen Affair

On our YouTube channel we focus on home, kitchen, and gardening content. But we also like to give updates on things we’ve really bought and have had (or haven’t had) issues with. We have an update on our the Zline Dual Fuel Range and their customer service.

From the initial delivery and the challenges of getting the oven into our kitchen (it’s heavy, real heavy John says) to the moment of truth when we turned on the high heat, we had a lot emotions. John and I know how significant an upgrade a $3k+ oven range can be. My story is below. I’m not affiliated with Zline. I have received no compensation for my review.

Zline Dual Fuel Oven Customer Service Update

My review:

I wanted to take a moment to share an incredible experience we recently had with Zline, and I believe it’s worth celebrating their exceptional customer service.

About a year ago, my husband John and I invested in the Zline Dual Fuel Range, a beautiful addition to our kitchen. Recently, we faced an unexpected issue with the oven, and I documented the entire journey in a YouTube video.

Despite being out of warranty, Zline’s customer service went above and beyond our expectations. We reached out to them, detailing our previous interactions dating back to March of last year when we initially encountered issues. They quickly responded, linking all the cases together, and upon inspecting the pictures we provided, they identified a manufacturing defect in the oven door.

To our surprise, Zline decided to replace our oven, covering all expenses, including shipping for the new unit and the return of the defective one. The process was seamless, and we couldn’t be more grateful for their generosity and commitment to customer satisfaction.

Not only did Zline exemplify outstanding customer service, but they also demonstrated remarkable efficiency. Within 48 hours, they confirmed the replacement, and shortly after, our new oven arrived. It was truly a hassle-free experience, thanks to their coordination with FedEx.

In addition to praising Zline, I also want to extend my appreciation to FedEx for their professionalism and assistance during the delivery process. Their cooperation made the transition smoother for us. That box is big!

The new oven is now in place and working beautifully. It feels like a brand-new kitchen, and I’m excited to explore all the functions it has to offer. You can see in the video where the new oven is in its rightful place.

Once again, thank you, Zline, for going the extra mile and turning a potentially stressful situation into a positive experience. It’s so nerve racking when your stuff goes out, and it never goes out at a “good” time. So, your dedication to quality and customer satisfaction has left a lasting impression on us.

If anyone is contemplating home renovations or appliance upgrades, I wholeheartedly recommend considering Zline for their excellent products and unmatched customer service.

Best regards,

Brandy & John (Who says again that oven/range is heavy and is thankful for his sons that helped him.) Also note that if things “go bad” or something changes, we’ll update here. So far we’re happy. Thank you Zline.

Note: This article is an independent analysis. It is not sponsored or affiliated with Zline or FedEx.