Checking Out My Experience with the Zline 36-Inch Dual Fuel Range

Evaluating the Zline Range: A Detailed Review

Introduction

When investing in a kitchen appliance, especially a high-end one like a range, reliability and performance mean a lot. Here, I talk about my experience with the Zline Black Stainless, 36-inch, Dual Fuel Range user, I talk about what happened and customer service (model RAB-BR-36).

We spent a lot of money on our Zline oven and when the oven works, it’s ok to a degree (pun intended). I want to be fair to Zline here because I know all ovens and appliances have issues. Our seems to reoccur, though, and while it is a headache, like I said, I want to be fair in my review and update here.

Customer Service and Support

Response to Issues

Despite the challenges, Zline’s customer service demonstrated responsiveness by promptly offering to replace parts not covered under warranty, although labor costs were paid for by us ($110). They called this a one-time courtesy, which we are thankful for. The $110 doesn’t include the follow-up installation of $130, so $240 total. I don’t know the price of the lower element yet, so if it wasn’t paid for by Zline, it would be added to the repair cost.

Longevity and Reliability Concerns

Maintenance Requirements

I’ll be honest. The recurring need for periodic servicing and potential repairs seemed to be common industry-wide challenges with larger ovens, notably reliability issues with heating elements and safety features. This is particularly true, in my research, with a 36″ oven.

Comparison with Alternatives

When I looked at alternative brands and models highlighted comparable issues across the market, it showed that while Zline’s challenges were not unique still bothersome to many people. I had considered just buying a whole new oven, until I looked around and saw lots of issues from all price ranges (again, pun intended.)

The Big Question: Would I Purchase Again? Did Zline Stand Behind their Product?

Reflecting on my experience, the decision to re-invest in a Zline Range hinges on several factors. Despite the operational glitches, the appliance’s functionality and customer service responsiveness was acceptable. I do wish it would be a tad quicker. I did the ticket by email on their site.

How does that affect my future purchasing decisions for kitchen appliances, big ones like an oven? One thing is for sure: Get a good warranty and know who the warranty company is. It may not be the company itself. Check out the best manufacturer *warranty*. And, check out who the “real” warranty service provider is and those reviews as well. In this case, we dealt only with Zline because we were out of warranty.

Did they stand behind their Oven? I will say yes, but I sure am tired of the yearly test to see what happens next.

Final Thoughts

The Zline Dual Fuel Range is nice looking, and it offers nice cooking versatility. But, its reliability concerns should make you carefully consider how you want to service the range after you’ve bought it. This would be the same for any costly appliance. I’ll say it again. Get a good warranty. I believe, at least at one time, when we first had issues ZLine used “OnPoint” as the Warranty provider. Check before you buy. I don’t know for sure what they are using as we weren’t under warranty (we missed it by a day or so wouldn’t you know?)

Now. What did I do for bread? We have to have it!

My Workaround

Glad I have my Zojirushi Bread Machine!

I want to share a new recipe I made in my Zojirushi Bread Machine using fresh blueberries, since my Zline is waiting for repair. You can jump to this part of the video right here.

Recipe for Blueberry Bread

• 12 oz. warm water
• 1/3 cup coconut oil
• 1/3 honey
• 2 tsp salt
• 1 egg
• 2 tbsp of lecithin
• 3 tsp of apple spice (https://amzn.to/3WeomYZ)
• 1 1/2 cups of fresh blueberries.

YouTube Video Highlights of My ZLine Experience

• 00:41 🛠️ Zline oven has recurring issues, including heating element failures.
• 01:52 📦 Zline provided free replacement parts for out-of-warranty repairs.
• 03:25 💬 Mixed customer experiences with Zline products; issues with oven reliability.
• 05:40 💡 Larger 48-inch dual fuel ranges from other brands offer multiple ovens, potentially solving Zline’s single oven uneven baking issues.
• 06:21 🚗 Zline oven requires regular servicing akin to car maintenance due to recurring technical issues.
• 14:28 My Zojirushi Break Machine workaround for making bread (click here to see):

TL;DR

• Zline 36-inch Dual Fuel Range has had recurring issues with the heating element.
• Despite previous rewiring and repairs, the heating element has now malfunctioned again.
• Customer service from Zline has been responsive but not always immediate.
• They provided the replacement part for free, but the owner had to pay for labor costs.
• The oven’s reliability is questioned, with concerns about uneven baking and frequent repairs.
• Considering alternatives for future purchases, possibly looking into larger models with better features.
• Other Zline products like the vent Hood and microwave drawer have been satisfactory without issues.
• The dual fuel feature and additional burner are appreciated during use, especially for cooking holidays.
• There’s a comparison with other luxury brands like Viking and Café, all of which seem to have similar reliability issues with their ovens.
• Financial constraints limit options for replacing or upgrading to another brand.
• My workaround while my oven is waiting repair.

Tools I use in many of my videos (affiliate links)

Zojirushi Bread Machine: https://amzn.to/451vPPe

Grain mill: https://amzn.to/3USf3NG

#sowingback #zlinedualfuelranges #zojirushi #zlinecustomerservice #zlinewarranty

My Zline Kitchen Oven is the Zline Black Stainless, models:

RAB-BR-36

RAB36